Communication : Channels and Documentation Elective 1.5 hrs
This topic includes an analysis of the REA / Neilsen Annual Research results from July 2018. It also covers interpersonal communication, exploring concepts around lines of communication within an agency and applying oral communication skills to clients / customers. The course also features electronic communication protocols with clients/customers, protocols for sending scanned documents between parties and exploring settled.govt.nz. Understanding communication processes throughout the real estate transaction and understanding appropriate record keeping requirements are also examined.
Non editable automatic button
Elective: 1.5 hours
Course Contents
Presented by
Malcolm Morris
Malcolm is a licensee salesperson and auctioneer with a leading Wellington real estate firm. Since 1989, Malcolm has been a salesperson, agency owner and auctioneer. His considerable wealth of knowledge, experience and practical skills in real estate sales has led to Malcolm also becoming a qualified trainer of REA approved verifiable and non verifiable training courses.
