Communication : Channels and Documentation
Elective 1.5 hrs
This topic includes an analysis of the REA / Neilsen Annual Research results from July 2018. It also covers interpersonal communication, exploring concepts around lines of communication within an agency and applying oral communication skills to clients / customers.
The course also features electronic communication protocols with clients/customers, protocols for sending scanned documents between parties and exploring settled.govt.nz.
Understanding communication processes throughout the real estate transaction and understanding appropriate record keeping requirements are also examined.
Non editable automatic button
Elective: 1.5 hours